Support

After creating your account, go to the Partner Invite screen. Share your 6-character pairing code with your partner via copy, share, or QR. Your partner enters the code in the "Enter Code" tab to connect.

On iOS: Go to Settings > [Your Name] > Subscriptions > Bonbon > Cancel. On Android: Open Google Play Store > Payments & subscriptions > Subscriptions > Bonbon > Cancel. You must cancel at least 24 hours before the end of your current billing period.

Open Bonbon on your new device, sign in with the same account, then go to the paywall screen and tap "Restore Purchases". Make sure you're using the same Apple ID or Google account that made the original purchase.

Yes. Go to Settings > Unpair. This will disconnect you from your current partner. You can then pair with a new partner using a new code. Note: shared diary content may be affected.

Go to Settings > Account > Delete Account. This will permanently remove all your data, including photos, profile information, and pairing data. This action cannot be undone. Full deletion completes within 30 days.

If you no longer have the app installed, email sendtoichime@gmail.com from the address you signed up with and we will delete your account and all associated data on your behalf, within 30 days.

What is deleted: your profile, photos, diary entries, question answers, pairing data and subscription record. What is kept: anonymised crash and analytics records that are not linked to your identity, and any transaction records we are legally required to retain.

Yes. Your data is stored encrypted, and only you and your paired partner can see your shared content. We never sell your personal data, and there are no ads inside the app. We do share an advertising identifier and a small set of conversion events (such as sign-up and purchase) with Meta to measure our own advertising — never your photos, diary entries, answers, name or email. See our Privacy Policy for full details.

Bonbon is available in English, Vietnamese, Thai, Spanish, Korean, and Japanese.

Try these steps: (1) Close and reopen the app. (2) Check your internet connection. (3) Update to the latest version from the App Store or Google Play. (4) Restart your device. If the issue persists, contact us with details about your device and the problem.